Retain Customers and Increase the Brand Value

Customer retention strategies permit you to both deliver quality and extract more value from your current customers. Our retention strategies help shape your customer relationships and maximize revenues

BUSINESS CHALLENGE

Loss of visibility over the customer-facing service processes. Service organizations are dealing with many fragmented systems resulting in poor visibility and customer service

SOLUTION

Paskon's centralized service data management  and optimized, flexible and adoptable customer journeys simplify the administration to effectively manage Service Operations

BUSINESS CHALLENGE

Customers expect superior service. They expect to be delighted. If they are disappointed, they will go elsewhere. A better, faster and more efficient customer service is the key success factor for customer satisfaction.

SOLUTION

Deliver superior claims experience. Bring together the customer, service, field technicians and warranty and asset management into a unified customer journey experience.  Pi Solutions connects all aspects of the asset management, warranty and claims management and customer and field service value chain through innovative technology and deep understanding of today's consumers' needs.

BUSINESS CHALLENGE

The world of customer engagement is rapidly changing.  Increasingly perceptive customers are demanding personalized and real time experiences throughout their engagement with the company, from sales to service.

SOLUTION

The shift towards service-based revenue models demands actively optimizing, streamlining and monetizing your core operations. The Internet of Things (IoT), artificial intelligence (AI) and performance based-analytics are already enabling advanced predictive intervention to replace costly reactive service.