Improve Product Quality

High-quality products result in brand loyalty and high level of demand from customers, while low-quality products upset the customers’ beliefs, brand reputation and sales of the company

BUSINESS CHALLENGE

Application and data silos within companies lead to customer frustration

SOLUTION

Paskon has a scalable and robust integration platform that enables a seamless two-way integration with various systems of record like CRM and ERP.  Integration is greatly simplified with ready-to-deploy connectors and industry-specific integration scenario packages/solutions

BUSINESS CHALLENGE

Lack of warranty, customer service and field service performance insights lead to continued product complexity, increased operational costs, raised financial risk, elevated customer defection and erosion of brand equity

SOLUTION

Warranty analytics also eliminates cumbersome, ad hoc, often unrepeatable investigations and the extensive work involved in joining complex, multi-disciplinary data sets.  Effective analytics applications aggregate disparate data from a variety of independent sources, both structured and unstructured.  Typical data sources include warranty claims, service technician verbatims, and inspection reports.  Data sources could also include public/social media.

Pi insights - Warranty analytics systems provide an early identification of product quality issues, more accurate warranty accruals and reserves, as well as opportunities for increasing revenue streams from new sources of revenues, such as service contracts.