Differentiate Service & Mitigate Risk

There is no one-size-fits-all answer to achieve service differentiation and mitigate risk. Companies have to create a strategy that meets their fiscal, operational and risk management goals

BUSINESS CHALLENGE

Lack of customer insights drive ad hoc customer-reaches, resulting in poor customer engagement. Customers try to avoid the ads, messages and offers they receive as irrelevant and interrupting their customer experience with the brand

SOLUTION

Monetize customer interactions during the Own cycle.  Paskon’s customer data,  multichannel engagement models and adaptable systems of engagement provides a more effective and less intrusive way for the brands to understand and help their customers.

Engage your customers with enhanced, intelligent and context-sensitive engagement models coupled with rich media and context-sensitive content and promotions. 

BUSINESS CHALLENGE

Lack of understanding of customer needs, satisfaction levels and competitive information

SOLUTION

Pi - Customer Insights – KYC: Know Your Customer

There is an increased risk of losing customers and erosion of brand loyalty while still incurring increased processing costs due to high-friction customer engagement models that bombard customers with irrelevant ads and other non-value-added interactions.  Understand, drive and enrich customer experiences with Pi insights

·          Measure the cost of acquisition, rate of churn and lifetime value of customer.

·          Identify product and service relationships, as well as product and service variants that can be used to cross-sell and up-sell.

·          Deliver relevant customer communications to increase loyalty and improve customer retention.

·          Understand & predict customer’s behavior to increase marketing effectiveness and ROI.

·          Personalize and elevate your customer experience with Pi Insights and UX platform

BUSINESS CHALLENGE

Not having proper, timely and full contextual information and visibility to accurately allocate warranty reserves, reduce risk of financial liability resulting from  lack of visibility and inefficiencies across the enterprise supply chain

SOLUTION

With Pi Insights AI and deep learning models you can accurately allocate reserves to support your warranty and customer service costs and maximize revenue recognition, right size premiums, optimize customer pricing and promotions, create a negotiating leverage, minimize downside and reduce risk.

BUSINESS CHALLENGE

Complete lack of visibility of root causes for claims and loss prevents accurate pinpointing of  loss drivers to mitigate risk.

SOLUTION

With Pi Insights  AI and deep learning models, you can directly predict and identify financial and brand loss drivers and prevent fraudulent claims, source parts differently, optimize parts inventory, fix product failure points. This is done by identifying root causes and integrating these into product development lifecycles, changing warranty terms and improving call center scripts to enable real time and personalized customer interactions.