cmPlify Customer Service Analytics - Paskon, Inc.

Situation

cmPiify Customer Service Analytics, Paskon’s scalable and modular Customer Service Analytics solution provides an agile framework to provide Service level Analytics.

cmPiify Customer Service Analytics Solution provides flexible and predictive dashboard analytics that enables fast and accurate decision making for immediate and tangible results.

Challenges

• Traceability of service notifications , Spare parts consumption and availability.
• Traceability of delays.
• Traceability of defective components.
• Lack of insight for root cause analysis.
• Lack of early warning signals, Lack of financial control.

Solution Innovation

• Easy to use, scalable and modular solution architecture.
• Integrates the entire customer service supply chain, Developed by automotive industry experts.
• Ready to use customizable dash boards and reports.

Users

• Customer Service Personnel
• Customers (Restricted Views)
• C-level Executives
• Sales and Marketing
• Finance

Value Drivers

• Real-time analysis and track of services .
• Traceability of defective components.
• Diagnose the delays.
• Insight for root cause analysis.
• Evaluate the Financial Status.


Industry

• Automotive
• Utilities
• Retail
• Services Industry

GTM Focus

• United States of America

Solution Environment

• SAP S/4 HANA 1511 On Premise Edition
• SAP HCI / SDI
• SAP HCP
• SAP HCP HANA DB SP12

Please contact info@paskon.com for more details.