Pi Customer Service 

Management

The global manufacturing industry is undergoing unprecedented transformation. Despite investing in demand-driven and responsive supply chains, effective customer service management is still an unfinished journey. 

Pi Customer service management provides an agile framework to integrate the entire customer service supply chains, enabling real time visibility into all your customer touch-points. 

A Tool Designed To

  • Access technical descriptions and solutions related to products
  • Manage notifications of malfunctions in machines, equipment, spare parts. 
  • Create a checklist of problems and solutions
  • Analyze costs and final balance by product and/or customer.
  • Digitize activity reports.
  • Check invoices related to the delivered service.

Business Challenges

  • Rising Customer Complains
  • Large service volumes and rising service costs
  • Returns to Supplier and  cost recovery, if under warranty
  • Lack of insight for root cause analysis
  • Lack of real time analytics
  • Distributed data across disparate systems
  • Lack of early warning signals
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Designed Keeping Your Requirements In Mind

  • Perform pre-delivery inspections

  • Manage service warranty entitlements

  • Enable self-service via customer portal

  • Enable service technicians


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Designed By Industry's Best Process Champions And Thought Leaders

  • Reduce wait times 

  • Improve availability of parts

  • Streamline service estimates

  • Improve product improvement cycle times

  • Capture and measure customer feedback

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