Paskon Warranty Management Solutions - Consumer Technology


Paskom Warranty Management Solution for Consumer Technology provides an agile framework to integrate the entire warranty supply chain. Warranty Management Solution for Consumer Technology is delivered on the best software platform and provides a modular and scalar solution that enables visibility, tracking and predictive analysis. 

Key Industry Trends

1) Fast and accurate warranty claim processing

2) Customer retention and offering extended warranty policy

3) Better control on inventory

4) Identification of fraudulent claims

5) Early warning signs and minimization of recalls

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Business Challenges

1) Inaccurate and fraudulent claims

2) Shrinking operating margins

3) Complex global supply chain

4) Service and warranty management

5) Short product lifecycles

6) Delays in recognizing root causes and taking corrective actions

7) Defects visibility

8) Lack of Integration among various systems

9) Non-availability of analytical and predictive analytical reports

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Solution Overview

1) Leverages cmPlify's sound SAP industry expertise

2) Delivered on the SAP HANA ® platform to boost real time analysis and reports

3) Supports unstructured data, integrates with non-SAP & SAP solutions

4) Simple and rapid Implementation for a modular, scalable and cost-effective solution

5) Integrates seamlessly with multiple SAP sources like ECC, BI/BW and others

6) Pre-configured data models support tracking, analysis and reporting

7) Simplified data integration

8) Predictive analysis – Equipped with customizable and ready models with early warning mechanism

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Solution Components

1) Single platform for multi-channel interactions e.g., OEM, suppliers, dealers, and Consumers

2) Automated and machine learning-based claim processing

3) Real time reports, analytics, and predictive analytics.

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Benefits

1) Enables timely processing of claims, which leads to reduced operational costs.

2) Enables reduction in warranty costs.

3) Improved planning, forecasting and financial close process.

4) Enables real time analytics tools for effective diagnostics and root cause analysis.

5) Predictive analytics for faster corrective actions.

6) Automation in part returns process

7) Flexible implementation process

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