cmplify Warranty Management Solution - 

Home and Customer Care products

cmPlify Warranty Management Solution for Home and Customer Care Products provides an agile framework to integrate the entire warranty supply chain. cmPlify Warranty Management Solution – Home and Customer Care Products is delivered on the best software platform that provides a modular and scalable solution to enable visibility, tracking and predictive analysis.

Key Industry Trends

1) Fast and accurate warranty claim processing

2) Customer retention and offering extended warranty policy

3) Better control of inventory

4) Identification of fraudulent claims

5) Early warning signs and minimization of recalls

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Business Challenges

1) Inaccurate and fraudulent claims

2) Delays in recognizing root causes and taking corrective actions

3) Visibility of defects

4) Recovery of warranty costs from suppliers

5) Lack of integration among various systems

6) Non-availability of analytical and predictive analytical reports

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Solution Overview

1) Leverages cmPlify's deep SAP IS experience and industry expertise

2) Delivered on the SAP HANA ® platform to boost real time analysis and reports

3) Supports unstructured data and integrates with both non-SAP & SAP solutions

4) Simple and rapid implementation providing a modular, scalable and cost effective solution

5) Integrates seamlessly with multiple SAP sources like ECC, BI/BW and others.

6) Pre-configured data models support tracking, analysis and reporting

7) Simplified data integration

8) Predictive analysis – Equipped with customizable and ready models with early warning mechanism

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Solution Components

1) Single platform for multi-channel interactions e.g., OEM, suppliers, dealers and consumers

2) Automated and machine learning-based claim processing

3) Real time reports, analytics and predictive analytics.


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Benefits

1) Enables timely processing of claims, which leads to reduction in operational costs.

2) Enables reduction in warranty costs.

3) Improved planning, forecasting and financial close process.

4) Enables real time analytics tools for effective diagnostics and root cause analysis.

5) Predictive analytics for faster corrective actions.

6) Automation in part return process

7) Flexible implementation process

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