cmPlify Warranty Management Solutions –

Industrial Equipment

cmPlify Warraty Management Solutions for Industrial Equipment provides bespoke solutions to OEM as well as manufacturing industries for management of their warranties and claims assigned to industrial equipment and plant and machinery. The solutions will bring to you a vast range of experiences from having worked with all the major OEMs and manufacturing industries like paper, fertilizers, pharmaceuticals, automobile and consumer durables. 

Key Industry Trends

1) Fast warranty claims from OEM to industries

2) Repair warranty request or claim for machines, equipment etc..

3) Better control and replacement of defective parts are under warranty

4) Early warning signals to OEM about problematic parts, if any

5) Uniquely-designed solution for Industrial Equipment of manufacturing industries

6) Tracking of insurance policies and claims

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Business Challenges

1) Unique Solution

2) Zero down any leakages or breakdown

3) Defects visibility

4) Recovery of costs from OEM/ supplier

5) Lack of integration among various systems of OEM, suppliers, etc.

6) Non-availability of analytical and predictive analytical reports

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Solution Overview

1) Leverages cmPlify's sound manufacturing industry experience and industry expertise

2) Reports and analytics are delivered on the SAP HANA ® platform to boost real time operations

3) Simple and rapid implementation for a modular, scalable and cost effective solution

4) Integrates seamlessly with multiple sources of manufacturers and suppliers

5) Simplified data integration

6) Predictive analysis – Equipped with customizable and ready models with early warning mechanism

7) Risk analysis

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Solution Components

1) Single platform for multi-channel interactions e.g., OEM and manufacturing industries

2) Expertise in multi complex challenges in machinery under warranties. 

3) Automated and machine learning-based claim processing

4) Real time reports, analytics and predictive analytics.

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Solution Process

1) Secure, multi-channel complaint/issue/claims collection module

2) Claim processing, analysis and exception handling

3) Warranty management – Rules and policies

4) Repair order, diagnostics and decisioning

5) Return of parts and tracking

6) Recovery from OEM or supplier

7) Settlement and recovery to manufacturing industries

8) Warranty analytics and reporting

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Benefits

1) Enables timely processing of claims, which leads to reduced costs.

2) Enables reduction in service and maintenance costs.

3) Improved planning, forecasting and financial close process.

4) Enables real time analytics tools for effective diagnostics and root cause analysis.

5) Predictive analytics for faster corrective actions.

6) Automation in part returning process

7) Flexible implementation process

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