cmPlify Warranty Management Solutions –
Oil and Gas
cmPlify Warranty Management solutions for Oil and
Gas provides bespoke solutions to OEM and customers for the management of their
warranties and claims assigned to machinery, equipment and components. cmPlify
Warranty Management solutions for Oil and Gas will bring to you a vast range of
experiences from having worked with all the major OEMs such as plant and
equipment manufacturers and users of these machines and equipment like rigs and
refineries.
Key Industry Trends
1) Fast warranty claims from OEM to oil and gas companies
2) Repair warranty request or claim for blow out preventers, tongs, slips, elevators, pumps etc..
3) Better control and replacement of defective parts under warranty
4) Early warning signals to OEM if they are any defective parts
5) Uniquely-designed solution for power and energy industries
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Business Challenges
1) Unique Solution
2) Zero down any leakages or breakdown
3) Visibility of defects
4) Recovery of costs from OEM/ supplier
5) Lack of integration among various systems of OEM, suppliers, etc.
6) Non-availability of analytical and predictive analytical reports
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Solution Overview
1) Leverages cmPlify's sound oil and gas industry experience and industry expertise
2) Reports and analytics are delivered on the SAP HANA ® platform to boost real time operations
3) Simple and rapid implementation for a modular, scalable and cost effective solution
4) Integrates seamlessly with multiple sources of manufacturers and suppliers
5) Simplified data integration
6) Predictive analysis – Equipped with customizable and ready models with early warning mechanism
7) Risk analysis
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Solution Components
1) Single platform for multi-channel interactions e.g., OEM of equipment's and machines for oil and gas industries
2) Expertise in multi complex challenges in machinery of power industries under warranties.
3) Automated and machine learning-based claim processing
4) Real time reports, analytics and predictive analytics.
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Solution Process
1) Secure, multi-channel complaint/issue/claims collection module
2) Claim processing, analysis and exception handling
3) Warranty management – Rules and policies
4) Repair order, diagnostics and decisioning
5) Parts returning and tracking
6) Recovery from OEM or supplier
7) Settlement and recovery to power industries
8) Warranty analytics and reporting
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Benefits
1) Enables timely processing of claims, which leads to reduced costs.
2) Enables reduction in service and maintenance costs.
3) Improved planning, forecasting and financial close process.
4) Enables real time analytics tools for effective diagnostics and root cause analysis.
5) Predictive analytics for faster corrective actions.
6) Automation in part returning process
7) Flexible implementation process
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