cmPlify Warranty Management Solutions - 

Utilities

cmPlify Warranty Management Solutions for Utilities  provides bespoke solutions to OEMs as well as gas, electric and water industries for management of their warranties and claims assigned to machinery, equipment and components. cmPlify Warranty Management Solutions for Utilities will bring to you a vast range of experiences from having worked with all the major OEMs and utility industries, such as gas, electricity generation and supply companies and water supply. 

Key Industry Trends

1) Fast warranty claims from OEM to gas, electric, transport and water  industries 

2) Repair warranty request or claim for machines, equipment etc.

3) Better control and replace defective parts are under warranty

4) Early warning to OEM if parts are any problematic parts

5) Uniquely-designed solution for utility industries

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Business Challenges

1) Unique Solution

2) Zero down any leakages or breakdown

3) Visibility of defects

4) Recovery of costs from OEM/ supplier

5) Lack of integration among various systems of OEM, suppliers, etc.

6) Non-availability of analytical and predictive analytical reports

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Solution Overview

1) Leverages cmPlify's sound utility industry experience and industry expertise

2) Reports and analytics are delivered on the SAP HANA ® platform to boost real time solutions

3) Simple and rapid implementation for a modular, scalable and cost-effective solution

4) Seamlessly integrates with multiple sources of manufacturers and suppliers

5) Simplified data integration

6) Predictive analysis – Equipped with customizable and ready models with early warning mechanism

7) Risk analysis

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Solution Components

1) Single platform for multi-channel interactions e.g., OEM of equipment and machines, utility industries

2) Expertise in multi complex challenges in machinery of utility industries under warranties. 

3) Automated and machine learning-based claim processing

4) Real time reports, analytics and predictive analytics.


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Solution Process

1) Secure, multi-channel complaint/issue/claims collection module

2) Claim processing, analysis and exception handling

3) Warranty management – Rules and policies

4) Repair order, diagnostics and decisioning

5) Parts returning and tracking

6) Recovery from OEM or supplier

7) Settlement and recovery to utility industries

8) Warranty analytics and reporting

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Benefits

1) Enables timely processing of claims, which leads to reduced costs.

2) Enables reduction in service and maintenance costs.

3) Improved planning, forecasting and financial close process.

4) Enables real time analytics tools for effective diagnostics and root cause analysis.

5) Predictive analytics for faster corrective actions.

6) Automation in part returning process

7) Flexible implementation process

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