Paskon's Warranty Management Solutions - Automotive Industry

Paskon's Warranty Solution for Automotive industry provides an agile frame work to integrate the entire warranty supply chain. Paskon's  Warranty Management Solution for Automotive Industries, delivered on the best software platform, provides modular and scalable solution that enables visibility, tracking, and predictive analytics.

Key Industry Trends

1) Fast and accurate warranty claim processing

2) Customer retention and offering extended warranty policy

3) Better control on the inventory of spare parts

4) Identification of fraudulent claims

5) Early warning signs and minimization of recalls

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Business Challenges

1) Inaccurate and fraudulent claims

2) Delays in recognizing root causes and taking corrective actions

3) Visibility of defects

4) Recovery of warranty costs from suppliers

5) Lack of integration among various systems

6) Non-availability of analytical and predictive analytical reports

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Solution Overview

1) Leverages PAskon's deep SAP IS auto experience and industry expertise

2) Delivered on the SAP HANA ® platform to boost real time analysis and reports

3) Supports unstructured data and integrates with both non-SAP & SAP solutions

4) Simple and rapid implementation providing a modular, scalable and cost effective solution

5) Integrates seamlessly with multiple SAP sources like ECC, BI/BW and others.

6) Pre-configured data models support tracking, analysis and reporting

7) Simplified data integration

8) Predictive analysis – Equipped with customizable and ready models with early warning mechanism

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Solution Components

1) Single platform for multi-channel interactions e.g., OEM, suppliers, dealers and consumers

2) Automated and machine learning-based claim processing

3) Real time reports, analytics and predictive analytics.


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Our Process

1) Secure, multi-channel complaint/issue/claims collection module

2) Registration module – automated and linked with sales

3) Claim processing, analysis and exception handling

4) Warranty management – Rules and policies

5) Repair order, diagnostics and decisioning

6) Return of parts and tracking

7) Supplier recovery

8) Settlement and recovery

9) Warranty analytics and reporting

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Benefits

1) Enables timely processing of claims, which leads to reduction in operational costs.

2) Enables reduction in warranty costs.

3) Improved planning, forecasting and financial close process.

4) Enables real time analytics tools for effective diagnostics and root cause analysis.

5) Predictive analytics for faster corrective actions.

6) Automation in part return process

7) Flexible implementation process


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